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The availability of the customer and technical support that a website hosting company offers can tell you a lot about the services they provide too. In case you can use only e-mails and / or tickets, you have almost certainly discovered a reseller and not the actual hosting provider. When this is the case, you will probably have to wait for a couple of days to get a problem resolved since your reseller may not be checking their communication regularly or they may need to contact the true hosting company for further help. When the supplier offers you different ways of communication with short response time which are available at any time, they're almost certainly the top provider, not only a reseller. Therefore you will benefit from well-timed assistance and excellent support since they will have immediate access to the servers where your account is. Regardless of the trouble - sales or technical, it is always better to have the option to communicate with your website hosting company directly via your preferred method of communication.

24/7 Customer Support in Website Hosting

We provide you with 24/7 customer, billing and technical support for all of our website hosting. Even if you are not our client yet and you have questions, we can assist you in a timely manner and provide you with the needed information, so as to give you the choice to make an informed decision when you acquire a new web hosting account. We are available at any time, including weekends and holidays, and we provide various ways of communication to get in touch with us - phone, live chat, email messages and support tickets. For your benefit, we have multiple telephone numbers all over the world, so that you can call the one that is closer to you. The max response time for the email messages and the tickets is one hour. The standard response time is no more than 15-20 minutes, so you can forget all about waiting for days and nights to get support for some task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Servers

You'll be able to test our support services even before you buy a semi-dedicated server account from us since we have telephone and live chat support for billing, pre-sales and general queries. Our agents can assist you to pick the best package or supply you with information about our servers, so as to confirm if the system requirements for your web sites are met. When you're an existing customer, you also have the option to contact us through electronic mail or via our ticketing system, which can be accessed through the Hepsia website hosting Control Panel. We guarantee that when you employ any of these two ways of communication, you'll receive a response within a maximum of one hour and that’s 24/7, including weekends and public holidays. If you've employed the hosting services of other suppliers, even big ones, you'll be able to compare the reply time as it ordinarily takes a full day for them to handle a support ticket.

24/7 Customer Support in VPS Servers

In case you've got a Virtual Private Server from us, you will be able to get in touch with us 24/7 for any kind of server-related issue or forvarious problems or questions with regard to the pre-installed software your server comes with. In case you haven't purchased a VPS server package yet, you can find out much more about our services by giving us a telephone call or through our live chat service. For more technical issues, you are able to send an e-mail or open a trouble ticket from your billing Control Panel and you will get assistance within a maximum of one hour irrespective of the time of the day, even on weekends and holidays. The actual reply time normally doesn't exceed 30 minutes. If you'd like to have assistance for third-party software, you'll be able to reap the benefits of the Managed Services upgrade that you can include to each and every VPS plan and our administrators can help you with any set up or troubleshooting issue you could have encountered.

24/7 Customer Support in Dedicated Servers

We know how important it is to have quick support in general, let alone when you operate a whole server, that's why each and every dedicated server that we supply features 24/7 support with 1-hour answer time guarantee regardless of the matter. This service is 100 % free for any kind of issues with your server or the software that was installed by our administrators through the setup, so you'll be able to contact us as many times as you wish, even during holidays. You could either open a trouble ticket from the billing area or you can send an email, and the actual response time for either rarely exceeds 30 mins because we have admins available round the clock. In case you need general info about our servers or you've got any kind of billing question/issue, you can also call one of the local phone numbers that we have on as many as 3 different continents or you could take advantage of our live chat service and consult with an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you will be able to add to your server package through your billing Control Panel.