Integrated Ticketing System in Website Hosting
The ticketing system that we’re using for our website hosting isn’t separate from the web hosting account. It’s an integral part of our all-inclusive Hepsia hosting Control Panel and you’ll be able to visit it whenever you wish with only a couple of clicks of the mouse, without signing out of your hosting account. The ticketing system features a quick-search field, so you can track down practically any support ticket that you’ve already sent, if needed. Plus, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can discover how to resolve a given problem even before you send a ticket. The ticket response time is maximum 60 minutes, which suggests that you can receive timely assistance whenever you need one and in case our client care team suggests that you do something within your hosting account, you can do it instantaneously without logging out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is far more convenient to manage everything from one single place, which is the reason why we’ve integrated a trouble ticket system into the in-house created Hepsia Control Panel, which is available with each semi-dedicated server account. This will enable you to handle the correspondence with our technical support staff together with your hard disk drive space, which suggests that you won’t have to memorize additional sign-in credentials for some other system. You’ll be able to submit a new ticket or to track the status of an old one with no more than several mouse clicks whilst you’re browsing the content hosted in your account. You can also go through older tickets using a clever search box or check applicable knowledge base articles, which include solutions to commonly met complications. The inbuilt trouble ticket system is monitored 24-7-365 with the maximum response time being just sixty minutes, so there will always be somebody to help you out.