If you have purchased a web hosting package and you’ve got some questions associated with a particular feature/function, or in case you’ve experienced some problem and you require support, you should be able to touch base with the respective customer service staff. All web hosts deploy a ticketing system irrespective of whether they offer other ways of contacting them apart from it or not, because the fastest way to deal with an issue most often is to use a ticket. This method of correspondence renders the replies exchanged by both parties easy to follow and allows the customer support team members to escalate the situation in the event that, for instance, a system administrator must step in. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which implies that you’ll need to use at least two different accounts to touch base with the support team and to actually manage the hosting space. Non-stop switching from one account to another could often be a bore, not to mention the fact that it takes a very long period of time for most hosting companies to respond to ticket requests.

Integrated Ticketing System in Website Hosting

The ticketing system that we’re using for our website hosting isn’t separate from the web hosting account. It’s an integral part of our all-inclusive Hepsia hosting Control Panel and you’ll be able to visit it whenever you wish with only a couple of clicks of the mouse, without signing out of your hosting account. The ticketing system features a quick-search field, so you can track down practically any support ticket that you’ve already sent, if needed. Plus, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can discover how to resolve a given problem even before you send a ticket. The ticket response time is maximum 60 minutes, which suggests that you can receive timely assistance whenever you need one and in case our client care team suggests that you do something within your hosting account, you can do it instantaneously without logging out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it is far more convenient to manage everything from one single place, which is the reason why we’ve integrated a trouble ticket system into the in-house created Hepsia Control Panel, which is available with each semi-dedicated server account. This will enable you to handle the correspondence with our technical support staff together with your hard disk drive space, which suggests that you won’t have to memorize additional sign-in credentials for some other system. You’ll be able to submit a new ticket or to track the status of an old one with no more than several mouse clicks whilst you’re browsing the content hosted in your account. You can also go through older tickets using a clever search box or check applicable knowledge base articles, which include solutions to commonly met complications. The inbuilt trouble ticket system is monitored 24-7-365 with the maximum response time being just sixty minutes, so there will always be somebody to help you out.