One-Hour Response Guarantee in Website Hosting
Our guaranteed max reply time for any support ticket that you post or any email that you write is only one hour, even if you contact us on weekends and legal holidays. Regardless of the essence of your problem or question, we will lend a hand momentarily and will provide you with the needed information to troubleshoot any problem with your sites. The actual response time typically does not surpass fifteen-twenty minutes, so you can forget about waiting around for hours on end to get a problem fixed or what’s even worse than that – waiting a whole day only to receive a reply that more information is necessary while nothing’s sorted out. We will assist you without any delay because we are aware of how priceless time can be in the dynamic online age. The one-hour reply guarantee is valid for any technical or billing query that you may have relating to our website hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from us, you can take advantage of our really fast support service. You will get a response to any trouble ticket opened through the web hosting Control Panel or email sent to our client and technical support staff in less than an hour. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. It often takes much less time to explore and eliminate a problem. We’ll provide you with more details in case the solution involves something that should be done on your end. If you get in touch with us during official holidays or weekends, the response time will be absolutely the same and due to the fact that our support staff is working night and day, you’ll receive timely help for practically any technical, general or billing issue regardless of the hour at which you contact us.