Technical Support Channels
A 60–Minute Ticket Response Time Guarantee
We offer a 60 min response warranty for every support ticket or email that you send to our tech support staff. We’ll speedily reply to all the general queries and forward right away the issue to our administrators in case any further assistance is required. If you take advantage of the Optional Admin Services package, we’ll execute any of the included services at a time that has been agreed upon earlier.
A First–Rate Client Care Service
Should you need any help while working with our Web Hosting Control Panel or with any of the applications that we’ve installed on the server for you, do not hesitate to contact our customer support team anytime via the ticketing system. Plus, in case you require assistance managing your dedicated hosting server, you can order the Optional Admin Services package, which includes OS updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and restarting services, data backup hard disk drive space, etcetera.
An Intuitive Help Section
Our Web Hosting Control Panel is installed by default for every dedicated server. Among its functions is a rather time and effort–saving integrated knowledge base that will guide you step by step on all the operations that you can perform. Most educational articles have video versions which demonstrate all the operations that you can perform in a highly illustrative manner. You can find all the educational articles and the video tutorials in the top right corner of each section of the Web Hosting Control Panel.