1 hour ticket response
We are dedicated to giving a rapid and adequate response to each customer support ticket posted by a client. Our competent technical support engineers will review your request and will think of the most effective option. We offer a 1–hour response time guarantee for all tickets. In fact, our average technical support ticket response time has proven to be twenty minutes.
A Top–Class Support Service
Our client care staff members possess significant experience in the website hosting arena and are knowledgeable enough to find a rapid answer to your problem. If, however, the problem at hand is not within the competence of a client support engineer, the helpdesk ticket will be sent to a developer or system administrator for further investigation.
An Intuitive Help Center
In the Web Hosting Control Panel you can find an easy–to–browse Help section where you can get quick hints on how to use our web hosting services. You can see the answers to your inquiries in the F.A.Q. archive, find more suggestions in the web hosting account management articles or check the instructional video tutorials.