Assistance Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Resolution Guarantee

  • Each ticket that you send to the technical assistance crew will be replied to in up to 60 minutes. All basic questions will be addressed instantly. Nevertheless, if the support request you have sent us calls for the assistance of a certified technician, we’ll send the ticket to him and will let you know about the delay.

  • Top quality support service

  • Top–class Client Support Service

  • We are on line for you 24/7/365 to supply guidance and customer support and to assist you with any difficulty that you might have while managing your virtual server. We can support you with all pre–installed software, including your OS, server admin panel (in accordance with the VPS type) and the Web Hosting Control Panel created completely by our developers.

  • Intuitive help center

  • An Informative Help Section

  • An in–depth and frequently updated collection of articles is built into our custom–built Web Hosting Control Panel. It includes quick tips about how to conduct all the standard web site managing duties. The Help section includes thorough how to articles and step by step video guides. You can access the Help zone by clicking on the Help or Video buttons in the right side of each Control Panel section.